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How to Fix AnyDesk Network Issues
Edited 4 weeks ago by ExtremeHow Editorial Team
This content is available in 7 different language
In this article, we are going to explore various methods to deal with network issues in AnyDesk, a popular remote desktop software. AnyDesk enables users to remotely connect to other computers and act as if they are sitting right in front of them. While AnyDesk is famous for its simplicity and reliability, users may sometimes face network issues. These problems can range from connection failures to slow connections. Let's discuss step-by-step methods to resolve these issues.
Understanding AnyDesk network issues
Before moving on to the solutions, it is important to understand what causes AnyDesk network problems. These problems can occur due to the following reasons:
- Poor internet connectivity.
- Firewall or antivirus is blocking AnyDesk.
- Incorrect AnyDesk settings.
- Network interference or congestion.
- Old AnyDesk version.
With these possible causes in mind, we will discuss specific troubleshooting steps to help resolve these concerns.
1. Check your internet connection
The first and most important step is to verify if your internet connection is working properly. Without a stable connection, AnyDesk will not work efficiently. To test your connection, try loading a webpage or streaming a video. If these functions are slow, there may be a problem with your Internet Service Provider (ISP).
There are steps you can take to improve your connection:
- Restart your router: Turn your router off, wait about 10 seconds, and then turn it back on. This may clear up temporary glitches.
- Use a wired connection: If you're using Wi-Fi, switching to a wired Ethernet connection may provide a more stable connection.
- Limit bandwidth usage: Reduce the amount of bandwidth being used by other devices or applications. Temporarily pause any large downloads or streaming services.
2. Check AnyDesk server status
Sometimes, the problem may not be with your network but with AnyDesk's servers. Check the AnyDesk website or social media channels for any downtime or service status updates.
3. Update AnyDesk to the latest version
Running an older version of AnyDesk can cause compatibility issues. Updating AnyDesk can fix such issues as it includes the latest bug fixes and enhancements. To update AnyDesk:
- Open AnyDesk. - Click on the “Settings” or “About” section. - Check for any available updates and install them if found.4. Configure firewall and antivirus
Firewalls and antivirus software can sometimes block AnyDesk or interfere with its connection. To make sure this doesn't happen:
- Add AnyDesk to the list of allowed programs in your firewall settings.
- Check your antivirus settings to make sure AnyDesk is not being blocked or restricted.
- You can try temporarily disabling the firewall or antivirus to check if they are causing the problem, but make sure to enable them afterwards for security reasons.
5. Adjust AnyDesk settings
AnyDesk settings can help increase connection performance. Follow these steps:
- Open AnyDesk. - Navigate to “Settings”. - Under “Display”, reduce the quality settings for a faster connection. - Uncheck “Enable hardware acceleration” if it is causing issues. - Move to the “Privacy” settings, and ensure all necessary permissions are granted.6. Customize the network for AnyDesk
Some network-specific settings can be customized to ensure AnyDesk operates smoothly:
- Port Forwarding: AnyDesk usually works without manually configuring ports, but if the problem persists, you can try port forwarding in your router settings for better connectivity. Use the default port used by AnyDesk.
- Quality of Service (QoS): Adjusting the QoS settings on your router can prioritize AnyDesk traffic over other types of data.
7. Use a VPN (if available and applicable)
Sometimes, using a VPN can help bypass local ISP restrictions or bottlenecks. However, make sure the VPN doesn't slow down your connection further.
8. Reduce network congestion
If multiple users are connected to the same network, the network can become congested, causing slowdowns for everyone. Ask others to temporarily pause heavy data activities or set a specific timetable for high-priority tasks.
9. Test on another network
If possible, connect the device to another network (such as a mobile hotspot) to see if the problem persists. This can help determine if the problem is network-specific.
10. Contact AnyDesk Support
If you've tried all of the above solutions and are still having issues, it's time to contact AnyDesk support for more advanced troubleshooting. Give them detailed information about your problem and the steps you've already taken.
Conclusion
Fixing AnyDesk network problems may seem daunting, but breaking them down into these manageable steps can help resolve the issue efficiently. Most connectivity issues can be managed effectively by checking your network, updating AnyDesk, adjusting configurations, and ensuring your firewall and antivirus settings are well configured. In more challenging scenarios, don't hesitate to reach out to AnyDesk's customer support for further assistance.
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